Refund Policy

1. Overview

CarTuner understands that circumstances may arise where you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted for credits and services purchased through our platform.

2. Credit Refunds

Credits purchased on the CarTuner platform are generally non-refundable. However, refunds may be considered in the following circumstances:

• Technical errors resulting in duplicate charges
• Unauthorized transactions
• Service unavailability due to platform issues
• Account closure requests (subject to review)

3. Refund Eligibility

To be eligible for a refund, you must:

• Submit a refund request within 30 days of the transaction
• Provide proof of purchase or transaction details
• Demonstrate that the service was not delivered as promised
• Not have used the credits or services already

4. Refund Process

To request a refund:

1. Contact our support team at refunds@cartuner.com
2. Provide your account details and transaction information
3. Explain the reason for your refund request
4. Submit any supporting documentation

We will review your request within 5-7 business days and notify you of our decision.

5. Non-Refundable Items

The following are not eligible for refunds:

• Credits that have been used for tune requests
• Completed tune services
• Administrative fees
• Refunds requested after 30 days from purchase
• Refunds for services that were successfully delivered

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If only a portion of purchased credits were used
• If service was partially completed
• At our sole discretion based on individual circumstances

7. Refund Processing Time

If your refund is approved:

• Refunds will be processed within 10-14 business days
• Refunds will be issued to the original payment method
• You will receive a confirmation email once processed
• Processing times may vary depending on your payment provider

8. Chargebacks

If you initiate a chargeback through your payment provider, your account may be suspended pending investigation. We encourage you to contact us directly to resolve any issues before initiating a chargeback.

9. Disputes

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact us at disputes@cartuner.com

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For refund requests or questions about this policy, please contact us at:

Email: tuningfile@euroedgeone.com
Phone: +6019-7047 497
Address: 79, Jalan Mutiara Emas 7/7, Taman Mount Austin, 81100 Johor Bahru, Johor